Just a quick update to the in-laws Comcast problems.
They finally got the last item straitened out last week.
Since August they have had no access to their Comcast e-mail account.
Turns out one of their techs deleted their e-mail account during the switch-over to the condo so any saved e-mails and information was lost. They had to start all over and set up a new account. Why it took 4 weeks to resolve this problem we have no idea. Half a dozen different Comcast reps could not help after many hours on the phone. Each one just "kicked the problem down the road" and said someone would call back in a few days. Eventually one did figure it out (kind of) and he set up the new account.
We're inclined to set up a g-mail account for them so that it does not happen again.
Here's another story from a friend on the trials and tribulations of this inept company...
http://plkrat.blogspot.com/2011/09/comcast-and-charter-are-in-race-to.html
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