My in-laws recently moved from their house of 50 years into a nice single level condominium. Nancy has been handling most of the moving issues for her parents including switching over their TV & internet service. Never guess who they have for their service? Yep, that old pain-in-the-ass Comcast, although they try to call themselves "XFINITY" now.
Nancy was able to have the TV service switched over successfully but she has had difficulty switching over the internet service. She has called them multiple times with no success and just a few minutes ago was finally talking to someone that seemed to know what they were doing but the phone call was abruptly disconnected!
Just now her and Sean called back and are arguing with a different "tech" person (about the 6th one so far) over the correct log-in and password which the tech person says is wrong but it has been the same since the service was started a few years ago. It appears that Comcast has inadvertently deleted all of their stored emails while trying to create a new account. They were supposed to just do a switch-over to the new address. Good job! Total incompetence on the Comcast end. Might as well be called "Peggy" from the TV ads.
45 minute phone call last Saturday to no avail and over one hour phone calls today.
The Comcast tech could not figure out how to get their Comcast e-mail switched over and finally said he can only take out a “ticket” and someone else will call Nancy in the evening in the next 48-72 hours and they will try to resolve it then and hopefully restore the service. What's the chance they call back?
So, for over 2 hours on the phone with various Comcast techs and no service since August 23rd it comes down to “someone will call you back next week” ???
This company has got to go down!
Stay tuned...
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