Comcast Strikes Yet Again - Part 2

Comcast Strikes Yet Again - Part 2

So after Nancy stewed all night over not being able to straighten out her mothers Comcast TV situation  she called them back promptly the next day (yesterday).
First, after being on hold for quite some time, she was answered by an IT tech person who really couldn't help at all. He directed her call to another agent who had a hard time trying to figure out what had transpired with the original call that her mother made for IT help on Monday but eventually got to the bottom of it.
Basically after telling her mom how to reset her SAP back to English the agent up-sold her to a triple play package with 300+ channels and increased her internet speed from 200mbps to 600mbps. He told her that it would save her money and she wouldn't have to use the phone part of the plan. What it really did was to agree to a 2 year contract with automatic price increases each year until her monthly bill would be well over $200/month at the end of the contract!
The agent (Regina) that Nancy finally talked to apologized after she figured it out and learning her mom is 86 years old and didn't have any clue to what she was agreeing to on Monday. Regina agreed to return the plan to her old double play but Nancy countered with... how about if we lower the package even further to 120 channels as my mom doesn't watch many channels at all. Regina agreed to put her on a basic plan and the price is supposed to be $150/month now. That's about $10 lower than it originally was. Kudos to Regina as she was the nicest person to talk to in maybe....ever.
It will be interesting to see the exact monthly cost that her mom is billed for, the channels that she will now get and the speed her internet will be.

It makes me happy to have only an antenna, Sling & "free" Netlix through T-mobile.