Comcast Strikes Yet Again - Part 2

Comcast Strikes Yet Again - Part 2

So after Nancy stewed all night over not being able to straighten out her mothers Comcast TV situation  she called them back promptly the next day (yesterday).
First, after being on hold for quite some time, she was answered by an IT tech person who really couldn't help at all. He directed her call to another agent who had a hard time trying to figure out what had transpired with the original call that her mother made for IT help on Monday but eventually got to the bottom of it.
Basically after telling her mom how to reset her SAP back to English the agent up-sold her to a triple play package with 300+ channels and increased her internet speed from 200mbps to 600mbps. He told her that it would save her money and she wouldn't have to use the phone part of the plan. What it really did was to agree to a 2 year contract with automatic price increases each year until her monthly bill would be well over $200/month at the end of the contract!
The agent (Regina) that Nancy finally talked to apologized after she figured it out and learning her mom is 86 years old and didn't have any clue to what she was agreeing to on Monday. Regina agreed to return the plan to her old double play but Nancy countered with... how about if we lower the package even further to 120 channels as my mom doesn't watch many channels at all. Regina agreed to put her on a basic plan and the price is supposed to be $150/month now. That's about $10 lower than it originally was. Kudos to Regina as she was the nicest person to talk to in maybe....ever.
It will be interesting to see the exact monthly cost that her mom is billed for, the channels that she will now get and the speed her internet will be.

It makes me happy to have only an antenna, Sling & "free" Netlix through T-mobile.

Comcast Strikes Yet Again

Comcast Strikes yet again.

Ever since Nancy’s father died a few years ago, Nancy has taken over her moms finances and bills as her mom never had to pay the bills when her Dad was alive and is totally confused by them.
Nancy also reviews all of her moms emails as her 86 year old mom is quite computer illiterate. Today as she checked her moms emails she noticed an email from Comcast that said something like “Thank you for upgrading your service”. She looked at the online account for her moms condo and sure enough the plan has changed.
She called her mom and asked if she did anything that would change the plan. Her mom said she was having trouble with some TV channels sound being in Spanish instead of English so she called Comcast to see if they could fix it (Didn’t want to bother Nancy). Her mother being very hard of hearing and not having any understanding whatsoever of how digital service “plans” work somehow agreed to switch her plan from a double play to a triple play with more TV channels and some kind of added equipment that their web site didn’t explain. They also added a new 2 year contract.
So, Nancy went over to her moms condo to call Comcast back and have them explain what they did. After being on hold for a very long time she finally got an agent that said the plan indeed was changed to triple play and that her mom would no longer need Verizon landline service. That makes no sense as her mom gets Verizon landline service entirely free as her Dad was a retired Bell Telephone engineer. It’s part of their retirement package.
When Nancy questioned why they would up-sell her mom to triple play when she was just calling for them to help her change the language back to English on her TV the agent became condescending and started spouting off about it being cheaper after a few billing cycles and basically shut the conversation down as it was becoming after normal business hours.
So there you have it. Comcast taking advantage of the elderly again.
Nancy is rather irate and said she will be calling them back tomorrow.
In my opinion and knowing how shitty Comcast treats it's customers, that’s a waste of time as they know her moms condo units only have Comcast TV & internet service available and the Triple Play upgrade was already put into effect with the new 2 year plan. Legally you have 3 days to back out of a contract but good luck with that as they'll stonewall her long enough for that time-frame to pass.
Stay tuned.