Comcast Strikes Yet Again

Comcast is so F’d up. 

We took my Mother-In-Law to our local store last month to get her account switched into her name after her husband passed away in April.

After 45 minutes and having to get a new DVR her bill was supposed to drop a good bit as they made her sign another 2 year contract. They said not to pay the April bill but to wait for the new one.
Well, she got a bill yesterday for April & May (almost $400), same old plan in her dead husbands name. Nothing was changed.  Apparently corporate disallowed the switchover but didn’t tell anyone so it just stayed the same.  

So we were back at the store another hour this morning (5/23) talking to the same Comcast Rep. who was totally confused and eventually got a manager who said “oh, you can’t do that”. It has to be a totally new account in my mother-in-laws name and will require another new DVR & the modem (which she owns) has to be re-registered and she had to sign another contract.  
The manager got the monthly bill down to a little under $100, supposedly. A good thing if it works.

I’m having my techy son stop on his way home from work to see if he can get the new DVR registered and working. They also gave us an 800 number to call to get the old modem re-registered and working so he’ll need to try to do that also. What a pain! 
Of course with the new DVR, She’ll lose all of her recorded TV shows and any automatic recording of programs that we set up for her last month so we’ll have to reset all of those auto recordings.

Based on past experience, I really have my doubts that they have everything corrected. Such a pain in the ass company to deal with.   Oh, and my mother-in-law just called me. They already shut off her TV & Internet service so I guess she’ll be reading a book this afternoon. Hopefully my son can get it all working again when he gets there.

Stay tuned. I doubt this will be resolved.


Update #1
It went relatively smoothly and took my son about 1 1/2 hours to set everything up as a phone call to Comcast was required to get the modem working and also to change the password for the account since the old account no longer existed.

Update #2
My mother-in-law realized that some of the TV stations that she watches regularly were missing from her line-up. The Rep at the Comcast store had assured us yesterday that the line-up would be exactly the same.
Wrong!
Another trip back to the Comcast store today (5/24) and we were told "oh, those stations are on the next tier up so you'll have to upgrade to get them which will cost an additional $10/month.

Can Comcast ever get anything correct?
Not in my experience, thus this blog.
What a bunch of morons.