http://www.marketwatch.com/story/story?guid=560c83cc-fb21-11e3-ae23-00212803fad6
June 24, 2014, 11:37 a.m. EDT
If you haven’t cut the cord on cable TV, you should
Insight: Stand up to cable companies in the most powerful way you can
By Nat Worden
Apple
If you like being offered free stuff by huge companies, try calling your
cable provider and informing them that you’ll be canceling TV service
in favor of an Internet-only connection. I did, and it was gratifying.
MarketWatch Interactive:
CUTTING THE CABLE CORD
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I’m a Cablevision Systems
(NYSE:CVC)
customer in rural Connecticut, and I subscribed to the company’s
“triple-play” Internet, TV and phone service for years. I’m a busy
professional and a parent of small children, so I have little time for
watching TV these days, and this service was expensive relative to my
actual usage — except for the Internet service, which I need for all
sorts of things.
After purchasing Apple TV
(NASDAQ:AAPL)
, it became clear that I no longer needed cable TV service, and I
rarely used a wireline phone. When I called Cablevision to cancel those
items, they kept me on hold for an eternity to connect to their
“Retention Department,” which didn’t seem appropriate to me.
When I finally got through, their representatives offered me several
rounds of discounted promotional offerings to keep their TV service, which kept getting cheaper as I rejected them one after another.
Then they gave up, and I returned my monstrous, electricity-draining
cable box with it’s god-awful user interface and remote control that
never worked (yes, I tried changing the batteries). That may have been
the most satisfying errand I have ever run as a consumer.
On Wall Street, this is known as “cord-cutting,”
and it’s a trend that’s developing among consumers — particularly the young.
Many analysts argue this is something that’s only happening on the
margins, and it’s unlikely to affect the pay-TV business in a
substantial way. I suspect they’re wrong, and that we’ll reach a tipping
point in the not-too-distant future at which most consumers will decide
the Internet is an adequate medium for serving all their entertainment
and information needs and traditional pay-TV subscriptions are no longer
necessary or relevant.
Now, I pay about $60 a month for Cablevision’s broadband service —
almost $100 less than I was paying — and I subscribe to Netflix
(NASDAQ:NFLX)
so my kids can watch commercial-free kid shows. I’m also trying Hulu
Plus for online access to network TV shows. There’s also online video
options for sports fans, like MLB.com, and you can buy all the great TV
series a la carte on iTunes if you don’t mind being a little behind the
curve — who can stay current on all these shows anyway? I’ve also been
pleasantly surprised by Apple TV’s library of free video podcast
selections, which are excellent, including some current news shows.
Oh, and then I can access the entire Internet on my computer, which has
some good stuff on it too — including independent news and commentary
sources that often better informed and more accurate than our
mainstream, corporate news outlets.
I have absolutely nothing against Cablevision or any other cable company
and all the great people who work for them. In fact, I’ve seen
Cablevision CEO Jim Dolan sing and play guitar in his rock band — he’s
surprisingly talented and has excellent taste in music. I just like
having options as a consumer.
I tried AT&T’s
(NYSE:T)
U-Verse Internet service, which finally made it to my neighborhood,
but it was too slow. So, like many Americans, I only have one real
choice for quality Internet service, and according to the Federal
Communications Commission, we pay more for Internet service than
consumers in other developed countries — often substantially more — and
in return, we get lower quality service.
I don’t know how this situation could sit well with any red-blooded
American capitalist, except for one who is benefitting from it
handsomely, like Comcast
(NASDAQ:CMCSA)
CEO Brian Roberts. He wasn’t kidding when he recently justified
Comcast’s impending acquisition of Time Warner Cable
(NYSE:TWC)
by saying the two companies don’t compete. A handful of cable
companies have divided up the country, and their territories don’t
overlap — there really is no competition between them.
If this sounds like the way a monopoly works, that’s because it is. Therefore, we should have federal regulations —
like real net neutrality rules and other consumer protections — imposed
on the nation’s Internet service providers in order to promote access and competition, which would help our economy grow and innovate in the digital age.
Unfortunately, our federal government appears to be woefully corrupt and
dysfunctional to most sensible people of all political leanings, and
the telecommunications industry is able to deploy its lobbying strength
on Capitol Hill to get basically everything it wants.
This has troubling ramifications for our nation’s media future at a
time when we’re undergoing a massive transformation in communications
technology.
If we have limited sway over this situation as voters, though, we do
have some leverage that we can wield in the free market as consumers,
which is why everyone should consider their options for cutting the
cord, saving money, and pressuring the handful of giant companies that
control our media and access to the Internet to stop standing in the way
of technological progress and move out from behind their old business
model to compete for audiences on the new media playing field.
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