We had the first glitch in our Verizon High Speed internet service today after having it about 12 months. It kept dropping the connection so after multiple re-booting of the modem/wireless router a call to Verizon was in order.
They were very polite and after going through a complete check-list and a concurrent chat with one of their higher up techs they appeared to resolved the problem in about 20 minutes.
A couple of hours later I received an email from them that read "Dear Verizon High Speed Internet customer, I hope I was able to answer your questions about your High Speed Internet service today. As a follow up to our conversation, here is some additional information to assist you with your service."
The rest of the e-mail outlined some things we could try ourselves if it ever happened again.
Easy to deal with and nothing like the multiple nightmare phone calls I had with Comcast.
Kudos Verizon!
As a sidebar, I just noticed one of my neighbors access points is called COMCASTSTINKS. I suppose they must have had similar comcastic experiences. lol
